Privacy Policy

Privacy Policy

Ashleigh Olive Psychology is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. This website is owned and operated by Ashleigh Olive Psychology who will be referred to as “we”, “our” and “us” in this Privacy Policy.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

By continuing to use this site, you agree to our Privacy Policy as set out below

Personal Information

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect includes names, addresses, email addresses, phone and facsimile numbers. Personal information about any visitors to the website is only collected when it is voluntarily submitted via our enquiries form, email, or any other format in which you knowingly enter your personal information. We may need to collect and use this personal information to return contact with you regarding requests or enquiries, or to refer you on to further services. It is intended that our Privacy Policy will manage your personal information in a way that is consistent with applicable privacy laws in Australia.

We do not guarantee website links or policy of authorised third parties.

Use and Disclosure of Personal Information

We collect your personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Please also note that copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only. If an individual does not wish for their personal information to be collected in any of the ways anticipated in this privacy policy, we may not be able to provide services to that individual.

Outside of the conditions listed above, personal information may be disclosed where we are required to comply with a legal requirement, such as a law, regulation, court order, subpoena or warrant, during a legal proceeding or in response to a law enforcement agency request. Also, we may use your personal information to protect the rights, property or safety of our business, our clients, or third parties.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. However, we will not be held responsible for events arising from unauthorised access to your personal information.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of seven years.

Maintaining the Quality of your Personal Information

It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit 'the cookies Squarespace uses':

• These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

• These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Policy Updates

This policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at admin@ashleigholivepsychology.com.au.

If you have a complaint concerning the way we maintain the privacy of your personal information, please contact us on the contact details noted within this policy. All complaints will be considered and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.